Overview
We stand behind the quality and craftsmanship of every product we make. This Limited Warranty covers manufacturing and material defects for a period of 6 months from the original date of purchase. Proof of purchase is required for all warranty claims.
Coverage Details
What Is Covered
Manufacturing Defects
Flaws arising from the production process
Stitching Issues
Seam failures or thread breakage under normal use
Hardware Defects
Zipper malfunctions or buckle failures not caused by misuse
What Is NOT Covered
Natural Leather Aging
Patina, softening, or color change over time
Scratches from Regular Usage
Surface marks caused by everyday wear
Water Damage
Staining, warping, or deterioration due to moisture exposure
How to Make a Warranty Claim
- Contact our customer support team (Info@roccope.com) with your proof of purchase.
- Provide a description and photographs of the defect.
- Our team will assess the claim and respond within 5 business days.
- Approved claims will receive a repair, replacement, or store credit at our discretion.
Post-Warranty Repair Services
We Care Beyond the Warranty Period
Even after your 6 month warranty expires, we offer professional paid repair services to extend the life of your leather goods. We believe in quality that lasts, and our skilled craftspeople can restore zippers, buckles, stitching, and more.
Contact us to receive a repair quote — we're here to help. Reach out to Info@roccope.com with details of your repair needs.
General Conditions
- This warranty applies only to the original purchaser and is non-transferable.
- It covers products purchased from authorized retailers only.
- This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by location.
- We reserve the right to determine whether a defect is covered under this warranty.
Questions About Our Warranty?
If you have any questions about this warranty or need to file a claim, please don't hesitate to reach out to our customer support team.
Email: Info@roccope.com